Fun Factory Candy & Novelty Co. strives to provide a 100% satisfaction guarantee with all orders. If you are unhappy with your purchase for any reason, please contact us immediately at info@funfactorycandy and we will work with you to help set up a refund or replacement.
Customers must contact us within 30 days of receipt of the product to be eligible for any refund or replacement.
All products being returned or exchanged must be unopened, unused, and contained in their original packaging with the seal intact. Fun Factory Candy & Novelty Co. does not assume the responsibility of return shipping costs.
All refunds, replacements, and cancellations will be handled viaemail at [email protected]
Only products ordered directly from our website will be eligible for a return or exchange.
Once the returned product has been received and ensured that it remains as originally packaged, a refund or exchange will be issued. You should expect to receive your refund within one week after product has been received.
